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Customer Relations Representative
Location:
Toronto
Description:
The Customer Relations Representative (CRR) position provides critical support for our residential, commercial and industrial customers, fulfilling a wide range of responsibilities in the meter to cash process for both electricity and non-electricity billing utilizing sophisticated meter and billing systems. Positions can be front-office (customer facing) or back-office (operations facing) but ultimately support our relationship with our customers. Responsibilities include meter data collection and control, manual billing and billing exception handling activities, payment processing, direct and indirect customer interactions, and customer relationship oversight. The CRR develops and fosters customer relationships and optimizes financial results through professional, courteous, accurate and efficient service in alignment with company values and strategies. The individual possesses an in-depth knowledge of all data management, billing, ERP, outage and customer relationship management systems used in Customer Care. All activities are performed in a manner which ensures the organization meets legal and regulatory compliance obligations. Toronto Hydro has implemented a mandatory vaccination requirement for all its employees. Proof of full vaccination will be required upon receiving a conditional offer of employment. Toronto Hydro will provide reasonable accommodation to individuals who cannot be vaccinated due to disability or any other ground protected by the Ontario Human Rights Code. KEY RESPONSIBILITIES: Obtains, validates, analyses, documents and provides accurate and timely information to support the meter to cash processes and systems. Analyzes and resolves billing issues and related activities and performs remediation actions in various systems, ensuring the compliance and accuracy of customer metering and billing data sources. Prepares billing data, bills, writes letters and calculates billing adjustments, backsses and manages security. Visit ListedBuy for more information.
Company:
Toronto Hydro
Posted:
November 20 2023 on ListedBuy
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More About this Listing: Customer Relations Representative
Customer Relations Representative is a Other Art & Media Jobs Customer Relations Represen Job at Toronto Hydro located in United States. Find other listings like Customer Relations Representative by searching Oodle for Other Art & Media Jobs Customer Relations Represen Jobs.
Customer Relations Representative is a Other Art & Media Jobs Customer Relations Represen Job at Toronto Hydro located in United States. Find other listings like Customer Relations Representative by searching Oodle for Other Art & Media Jobs Customer Relations Represen Jobs.