This listing was posted on ListedBuy.
Repairs Call Handler
Location:
Coatham Mundeville
Description:
The role of the repairs call handler is to handle a high volume of inbound calls to the repairs line while accurately diagnosing, triaging and raising wide range of repairs for residents. You'll need to be confident using own initiative and have the ability to update systems and follow processes. Job Title: Repairs Call Handler Location of the job: Maidstone ME14 office based only Contract type: Temporary potential temp to perm Weekly hours: 37 hours Working hours: Monday-Friday covering a rota active from 7:30 AM to 6 PM Start date: ASAPJob Purpose The role of the repairs call handler is to handle a high volume of inbound calls to the repairs line while accurately diagnosing, triaging and raising wide range of repairs for residents. You’ll need to be confident using own initiative and have the ability to update systems and follow processes. Responsibilities Act as the first point of contact for customers and colleagues, successfully handling a wide range of queries including accurately logging repairs Offer a speedy, consistent and professional customer experience over the phone Quickly and accurately record and update all customer contacts and requests for services, repairs, bookings and appointments using all relevant in-house systems. Contribute in achieving contact centre targets for grade of service, abandoned calls, right first time, customer portal/app sign ups and overall customer satisfaction, following agreed policies and procedures. Person Specification Strong contact centre experience in high volume inbound role Experience working in the social housing and/or repairs sectors is desirable Strong IT and Administration skills If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on or send an E-Mail to . Visit ListedBuy for more information.
Company:
Service Care Solutions
Posted:
November 23 2023 on ListedBuy
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ListedBuy
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Repairs Call Handler
Repairs Call Handler is a Customer Service Call Center Representative Job at Service Care Solutions located in United States. Find other listings like Repairs Call Handler by searching Oodle for Customer Service Call Center Representative Jobs.
Repairs Call Handler is a Customer Service Call Center Representative Job at Service Care Solutions located in United States. Find other listings like Repairs Call Handler by searching Oodle for Customer Service Call Center Representative Jobs.