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2nd Line Technical Support Engineer
Location:
Coatham Mundeville
Description:
2nd Line Technical Support Engineer - Up to £32.5k per annum - Uxbridge hybrid available Do you have experience in 2nd line support Do you have good.2nd Line Technical Support Engineer - Up to £32.5k per annum - Uxbridge hybrid available Do you have experience in 2nd line support Do you have good communication skills Do you pride yourself on your problem solving skills Do you have a full UK driving license If you answered yes, then we may have the role for you An opportunity his arisen for a 2nd Line Technical Support Engineer, working in our IT team based in Uxbridge. The Technical Engineer is responsible for accepting escalations to existing Incidents and Changes from the 1st line team. They will be responsible for problem resolution and project work. Much of the work required of this position requires deep dive investigations into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind. As the second line escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain and monitor IT systems including remote working solutions, and understand and resolve technical issues in a prompt and professional manner. This is a fast paced environment in which no two days are the same. Responsibilities & Duties - Answer either first line support or end user software or hardware queries via email, phone or face to face - Work with first line support staff or end user to resolution or escalate to third line support as and when necessary - Work with the IT Management team and support team to ensure recurring technical issues are addressed - Update the ticketing system, ensuring notes, progress and required actions have been input promptly - Visit APCOA sites and 3rd Party sites to fix / resolve technical issues - Desktop / Laptop Hardware experience and liaise with APCOA remote sites assisting on Network / ADSL. Visit ListedBuy for more information.
Company:
Apcoa Parking Uk
Posted:
December 16 2023 on ListedBuy
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More About this Listing: 2nd Line Technical Support Engineer
2nd Line Technical Support Engineer is a Technology Technical Support Engineer Job at Apcoa Parking Uk located in United States. Find other listings like 2nd Line Technical Support Engineer by searching Oodle for Technology Technical Support Engineer Jobs.
2nd Line Technical Support Engineer is a Technology Technical Support Engineer Job at Apcoa Parking Uk located in United States. Find other listings like 2nd Line Technical Support Engineer by searching Oodle for Technology Technical Support Engineer Jobs.