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Customer Service Associate
Location:
Hamilton
Description:
The Customer Service Associate is an integral part of the Lifecycle Services service model; working nearly every aspect of a customer request. As a Customer Service Associate, you are directly responsible for executing customer parts orders, assisting with workforce planning and service delivery schedules and supporting quality assurance processes. With general direction, you will act as the primary liaison between customers, Premier Service Providers, Regional Machining Center site management, and Final Control product engineers as needed. AS A CUSTOMER SERVICE ASSOCIATE, YOU WILL: Responsible for parts order execution and entry including price review, delivery, release, and work scope/planning activities. Works closely with the operations team on the scheduling of work and ensuring material sourcing plans support customer promise dates. Transacts basic buying and planning responsibilities using AXIOM and Oracle systems. Enters purchase orders and handles transactional discussions to/with suppliers. Understands MSDS guidelines and practices and applies them to customer orders and requests as executed. May assist with repair quoting and order entry as needed and under the direction of the internal fulfillment specialist or RMC site leadership. Ensures all processes from quote, purchase, and final documentation are accurately captured for future reference. Requires a full understanding of the Quality Management System and processes. Ability to facilitate technical questions and answers between customers, valve technicians, Emerson engineering resources, and other stakeholders. Completes import and export compliance administrative paperwork. Ability to follow procedures and guidelines on the distribution of intellectual property. May perform basic inventory transactions, including physical inventory processing, as instructed. WHO YOU ARE: You focus on priorities and set stretch goals. You balance planning with actions. You keep. Visit ListedBuy for more information.
Company:
Emerson
Posted:
April 23 on ListedBuy
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More About this Listing: Customer Service Associate
Customer Service Associate is a Other Art & Media Jobs Customer Service Associate, Customer Service Representative Job at Emerson located in United States. Find other listings like Customer Service Associate by searching Oodle for Other Art & Media Jobs Customer Service Associate, Customer Service Representative Jobs.
Customer Service Associate is a Other Art & Media Jobs Customer Service Associate, Customer Service Representative Job at Emerson located in United States. Find other listings like Customer Service Associate by searching Oodle for Other Art & Media Jobs Customer Service Associate, Customer Service Representative Jobs.