This listing was posted on Professional Diversity Network.
Technical Support/Technician
Location:
Detroit, MI
Description:
Technical Support/Technician Location: Detroit, MI Responsibilities: Answer calls, emails and electronic tickets from dealer network, end-users, and internal customers regarding Detroit engine, transmission, and axle technical service or service parts related issues, concerns, or complaints. Assist internal and external customers in a professional, courteous, and timely manner. Utilize company documentation, literature, and database to provide technical support. Maintain call note logs with all pertinent information. Interpret data from Virtual Technician telematics and disseminate to end users. Communicate technical service concerns or emerging issues to management. Assure all Client Safety and Compliance guidelines are followed. This includes items involving Safety and Compliance related issues are sent to the Compliance department. Required Education and Experience: An Associates degree in related field; or 2 years of related experience. Top 3 must-have hard skills: EXP in the automotive industry and/or working towards a degree in eng or auto-related. Microsoft exp / understanding Computer skills/ willing to learn more. Preferred: Diesel technician experience is preferred. Familiarity with Microsoft 365, Salesforce, Five9, or other related phone/ticketing/CRM systems. This can be taught, but is a plus if the candidate has experience of these systems. Salesforce exp is a plus but not required Exp with a telephone system or previous call center exp wouldn't hurt This isn't a normal customer service/ call center role- person must have interest/ exp in auto industry As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to Professional Diversity Network
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Technical Support/Technician
Technical Support/Technician is a Technology Technical Support Job at Iconma located in Detroit MI. Find other listings like Technical Support/Technician by searching Oodle for Technology Technical Support Jobs.
Technical Support/Technician is a Technology Technical Support Job at Iconma located in Detroit MI. Find other listings like Technical Support/Technician by searching Oodle for Technology Technical Support Jobs.