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Director, Underwriting Quality Assurance - Property & Casualty (Excess &
Location:
Remote
Description:
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! At Nationwide, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.This opening can be filled in a remote/work-from-home (WFH) capacity, or in one of our offices.This Director will lead a team focused on the underwriting quality assurance for our Middle Market and Excess & Surplus/Specialty lines of business. Some travel, likely 3-5 trips per year, is expected.The ideal candidate will have a broad experience in a Quality Assurance program and a working underwriting knowledge by line of business. The candidate will possess the skills to execute an underwriting quality assurance program at a risk-based level and ensure that underwriting best practices are deployed and implemented to improve financial performance. The candidate will have strong team-building experience, be collaborative and influential, and be able to show experience successfully driving and executing upon key initiatives.Commercial underwriting expertise in complex lines is required, including Excess & Surplus or Specialty insurance. Formal people leadership experience is also preferred, through not required. Insurance designations are also a plus.Compensation Grade: H3________________________________#LI-MS1#LI-REMOTE Job Description Summary By assuring the quality of our underwriting practices, we make sure Nationwide is positioned to succeed and continue providing outstanding service, products and value to our customers, our company and our industry. If you can take a project and run with it, offer your best ideas to improve processes and help our team and those we support improve their work, we want to hear from you!As a Director, you'll lead Risk Quality function dedicated to assessing, evaluating and improving the overall quality of underwriting execution. We'll count on you to drive profitable underwriting results through leadership, development and engagement and proactively identifies issues, ideas and make recommendations to profitably grow the business. Job Description Key Responsibilities: Establishes research objectives and practice standards for the department. Ensures methodologies and outcomes meet business and strategic objectives. Directs analysis of trends found in the risk quality process including regional, line, national and automated underwriting systems results. Leads identification of organizational needs that require analysis and directs department in completion. Works closely with regional and staff leaders to analyze and implement changes to existing underwriting policies and procedures and leads the design, development and adherence to quality assurance standard methodologies. Sets expectations and standards of practice for analysis. Ensures compliance to legal requirements and organizational, business and strategic objectives. Determines project priorities and workflow standards for the department. Monitors and manages performance measurements to ensure effectiveness of the department's service delivery process. Effectively aligns organizational structure to drive business needs. Directs quality standards and practice for department. Provides recommendations to leadership regarding underwriting strategy and opportunity. Measures and manages underwriting processing and quality. Actively participates in underwriting management process and influences regional and staff decisions relating to the underlying trends and systems changes applicable to automated underwriting. Translates strategic plans into organizational direction. Creates business plans, goals, budget and timelines to meet company standards. Participates in planning across Commercial Underwriting and influences regional and staff decisions relating to opportunities for business improvement based on trend analysis and systems changes applicable to automated underwriting. Directs associates and provides performance management, salary planning and administration, organizational planning, hiring and placement and disciplinary actions. Consults with all levels of internal and external partners about policy and practice. Provides input into strategic and business plans and helps identify operational opportunities and efficiencies. Communicates strategic direction and operational plans to internal associates and external partners. Develops effective collaborative partnerships across all customers and related functions, including Claims, Regional and Staff Underwriting, Marketing, Nationwide Technology, etc. to understand business developments and build a support network to help resolve business needs. Develops customer service standards for department. Drives customer service performance to established standards. Determines and ensures delivery of training and development based on individual, department and organization needs (staff and region). Coaches, develops and provides feedback to associates. Directs education of internal and external partners and key organizational groups regarding underwriting practice, goals and strategies. May perform other responsibilities as assigned. Reporting Relationships: Reports to Associate Vice President; typically, multiple manager and/or supervisor-level positions report directly to this role with more than 10 indirect reports. Typical Skills and Experiences: Education: Bachelor's degree or equivalent work experience preferred. License/Certification/Designation: Completion of INS and/or AU or similar designations. Completion of CIC or CPCU is preferred. Experience: Minimum of ten years of commercial lines underwriting experience with an agency territory assignment, working on larger, more complex accounts and/or experience in book management of Small Commercial. Minimum of three years management experience in commercial underwriting preferred. Knowledge, Abilities and Skills: Expert understanding of the business and commercial lines underwriting practices, including experience on larger, more complex risks. Proficient in managing and communication of organizational change. Experience demonstrating a capability of developing a vision, including critical tactics and strategies, which will maximize the impact of Risk Quality throughout Nationwide. Excellent working knowledge of organizational appetite and pricing acumen, company products, program guides underwriting standards and philosophy, company agency interface applications and state statutes and regulations impacting underwriting assignments. Excellent collaboration and presentation skills in individual or group settings. Excellent analytical and critical thinking skills. Demonstrated ability to stand alone, based on evidence. Credible and influential among commercial underwriting leadership based on risk quality acumen, experience, and timely observations. Proficiency in conflict resolution. Excellent verbal and written communication skills used to interact with all levels of Commercial Staff and the regions. Ability to analyze situations, make recommendations, and coordinate implementation/resolution activities. Ability to be flexible and adaptable to changing situations. Ability to lead, motivate, train, engage and counsel employees in all aspects of business activities.Other criteria, including leadership skills, competencies and experiences may take precedence.Staffing exceptions to the above must be approved by the hiring manager's leader and Human Resources Business Partner. Values: Regularly and consistently demonstrates Nationwide Values. Job Conditions: Overtime Eligibility: Not Eligible (Exempt) Working Conditions: Normal office environment. Frequent travel may be required to travel to client or meeting locations. Extended or non-standard work hours as required to meet business need. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.We currently anticipate accepting applications until 05/31/2024. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline. Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here .Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.This position could be filled within any of the lower 48 U.S. states.Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-XXXX.For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdfNationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.The national salary range for Director, Underwriting Quality Assurance - Property & Casualty : $107,000.00-$207,000.00The expected starting salary range for Director, Underwriting Quality Assurance - Property & Casualty : $116,000.00 - $176,000.00 Requisition #: 87186erp5z7ybl
Company:
Nationwide
Posted:
May 14 on JobsWeb
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More About this Listing: Director, Underwriting Quality Assurance - Property & Casualty (Excess &
Director, Underwriting Quality Assurance - Property & Casualty (Excess & is a Quality Assurance QA Job at Nationwide located in United States. Find other listings like Director, Underwriting Quality Assurance - Property & Casualty (Excess & by searching Oodle for Quality Assurance QA Jobs.
Director, Underwriting Quality Assurance - Property & Casualty (Excess & is a Quality Assurance QA Job at Nationwide located in United States. Find other listings like Director, Underwriting Quality Assurance - Property & Casualty (Excess & by searching Oodle for Quality Assurance QA Jobs.