This listing was posted on ApplicantPro, TalentPlusHire.
Call Center Supervisor
Location:
Annapolis Junction, MD
Description:
Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. Join our customer service team to discover a professionally and financially rewarding career in an exciting, fast-paced, and growing government-contracting industry! We are hiring a Call Center Supervisor to work at a site located in Annapolis Junction, MD. The hours of operation are 4:30am and 9:30pm EST (7) days per week including holidays .The Site Supervisor will work with and Program Manager to ensure adequate staffing levels are met based on projected and actual call volumes. Will be responsible to ensure service level agreements are met regarding average wait times, call handle time, representative availability, adherence to escalation policy, call quality scores, privacy violations and documentation of supplemental training. Job Requirements: Must be a US citizen and be able to obtain a public trust clearance. Proven knowledge and experience in the principles and processes for providing customer service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar to produce clear documentation of calls. Adept at active listening, effective speaking skills to convey information effectively, be service oriented actively seeking ways to help and resolve problems. Excel at reading comprehension, understanding written communications in work related documents. Employ critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. 2 plus years call center supervisory experience and proven ability to lead a team of approximately 10+ Call Center Representatives. Responsible for the development of direct reports through weekly coaching, and quality inspection. BA Degree preferred. SII is an equal opportunity employer, offering competitive pay and performance-based incentives, including paid vacation, 10 paid holidays per year. Job Posted by ApplicantPro
Company:
Systems Integration
Posted:
May 17 on ApplicantPro, TalentPlusHire
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More About this Listing: Call Center Supervisor
Call Center Supervisor is a Customer Service Call Center Representative Job at Systems Integration located in Annapolis Junction MD. Find other listings like Call Center Supervisor by searching Oodle for Customer Service Call Center Representative Jobs.
Call Center Supervisor is a Customer Service Call Center Representative Job at Systems Integration located in Annapolis Junction MD. Find other listings like Call Center Supervisor by searching Oodle for Customer Service Call Center Representative Jobs.